RETURNS AND REFUNDS POLICY
We handle returns and exchanges on a case-by-case basis. Please be patient as we kindly request customers to fully test out the product and offer troubleshooting tips for quick solutions.
We will gladly accept returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.
For sanitary and safety purposes, the following items are NON RETURNABLE if opened or used:
- Atomizers – such as RDA & Tanks
- Disposable Vape
- Replacement Pods & Coils – if temper foil is broken
- Replacement Coils – if temper seal is broken
- Spare Parts – Drip Tips, Glasses, O-Rings
- Rechargeable Batteries
- Edible Items
- Body care (lotion, bath bomb, etc)
- Any other product with safety seal or tamper-proof stickers
Hardware devices purchased directly from our website comes with the manufacturer’s extended warranty. Contact manufacturer for After-Sales Service using the Authenticity Code found on the product’s packaging..
Atomizers such as Tanks, RDA, and replacement parts (coils and pods) may not be covered through the manufacturer’s warranty coverage. You can visit the manufacturer’s website for additional details.
Note: Some manufacturers require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.
Dead on Arrivals (DOA) Policy
All “Dead on Arrivals” (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.
We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.
If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at firstname.lastname@example.org. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package. Replacements are going to be shipped out after we receive the defective item back at our facility.
Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and certain starter kits purchased on our website may be intended for use with e-liquids and nicotine salts e-liquids. Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will void any warranty on these products and we will not accept it for a return.
Return Shipping Costs
Customer may be responsible for the costs of shipping the items back to us. ALL SHIPPING CHARGES ARE NON REFUNDABLE.
A refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit. Vape House LLC is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of it.