WARNING: This product contains nicotine.
Nicotine is an addictive chemical.

Shipping Policy

SHIPPING POLICY

COVID-19 INFORMATION We are open for business with a focus on the safety of our employees and all of our customers! We are currently shipping orders within 1 business day. Once a package is ready for shipment, a Tracking email will be automatically sent out and the package will be handed off to USPS.

NOTE: Due to COVID-19, we have noticed that USPS is currently experiencing delays in processing some shipments. Please note that delays might occur with your order so we kindly request that you wait patiently for up to 3 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.

We will update this site if there are any changes regarding the current situation. We greatly appreciate your patience and understanding.

Free Domestic U.S. Shipping on Orders Above $50

FREE SHIPPING option available whenever the final cart price is above $50 after coupon code or any special discounts. You must select Free Shipping during checkout to be eligible and it will be shipped with USPS First Class from Hawaii.  Orders are shipped within 1 business day.

When will my order be shipped?

Most orders are shipped out within 1 business day. We strive to ship orders out as quickly as possible. After the processing period, a tracking email will be automatically sent to the email on the order to inform you of the tracking number with USPS. All shipping transit times are estimates only.

We process orders from 8:00AM HST – 2PM HST on weekdays. We do not process orders on Saturdays, Sundays, and U.S Federal Holidays.

Where do you ship to?

We ship to all States in the United States and U.S. Territories (Puerto Rico, Guam, APO and FPO addresses). For armed forces, please select APO/FPO addresses for the correct shipping method.

International – We are currently not shipping to any country outside of the United States.

 

Estimated Transit Times

USPS First Class Mail  4-7 business days* in transit (4-10 business days during COVID-19)

USPS Priority  3-5 business days* in transit (3-6 business days during COVID-19)

USPS Operations Date: Monday – Saturday

APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

During COVID-19, customers are still subject to Adult Signature Fees as USPS have a new procedure in place to validate the order while adhering to new safety standards during the delivery process.

Shipping charges are non-refundable. Refunds are only applied to products that are returned to our facility. 

In some instances, large orders of high value are subject to be shipped out with Signature Confirmation at delivery by USPS. This ensures the package is safely delivered to the correct destination. If you have any questions regarding high value orders, please email our Customer Service team.

Late Shipments

Please keep in mind that tracking information may not be automatically updated on USPS Tracking. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of Vape House LLC and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation

Monday – Friday 8 AM – 8:30 PM ET

Saturday 8 AM – 6 PM ET

https://www.usps.com/help/welcome.htm

Order Tracking:

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of misrouting a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.

Incomplete or Incorrect Address Submissions:

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

Lost & Undelivered Packages:

Lost or undelivered packages are not the responsibility of Vape House LLC, and any issues arising from packages not received must be resolved by the customer, with USPS. 

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. Vape House LLC is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

Have more questions or concerns? Please contact us.